1. General provisions
- The seller of the goods is UAB “Atviros informacinės sistemos”, company code 300040275, VAT number LT100001169315, registered office B. Dvariono g. 15, 08431 Vilnius (hereinafter, the “Seller”).
- The Buyer is a legal entity or natural person purchasing software licenses offered by the Seller. A Partner is a legal entity approved by the Seller and given access to the partner zone in order to resell licenses to its customers.
- These Terms apply to all purchases on the distributor.lt website, which is intended for business customers. Section 2 additionally applies to Partners.
2. For partners
- To become a Partner, a company submits an application on the website. The Seller reviews each application individually and has the right to reject it without giving reasons.
- An approved Partner is given access to the partner zone and is entitled to partner prices. Partner prices and discounts are confidential information and may not be made public.
- By default, a Partner purchases by paying in advance against a proforma invoice. Purchase on credit (deferred payment) is granted only at the Seller’s individual discretion; the credit limit and payment term are set by the Seller and shown to the Partner in its account.
- If invoices are not paid on time, the Seller has the right to suspend new orders on credit or access to the partner zone until the debt is settled.
- The Partner requests access for new company employees via the partner zone, and the Seller grants it. The Partner is responsible for all actions performed in its company accounts and shall notify the Seller immediately if an employee leaves or if sign-in details may have reached third parties.
- Accounts with no sign-in for 12 months are deactivated automatically. Access can be restored by writing to info@distributor.lt.
- The Partner resells licenses only to end users, lawfully and in accordance with the vendor’s license terms, and only in countries where the product may be activated (see Section 4).
- The Partner is responsible for keeping the received license keys safe and passing them correctly to its customers. The Seller is not liable for damage resulting from a key being lost, passed to the wrong person or disclosed after it has been sent to the Partner.
- The Partner is responsible for the correctness of the order (product, number of devices, license term, quantity). Keys supplied in accordance with an incorrect order placed by the Partner are not exchanged or refunded unless the vendor allows it.
3. Rights and obligations of the Buyer
- The Buyer orders products on the distributor.lt website (a Partner – in the partner zone): selects a license and fills in the order form.
- When ordering, the Buyer provides a first name, last name and the email address to which the license key will be delivered. Legal entities additionally provide the company name, company code, VAT number (if applicable) and address – this data is required to issue a VAT invoice.
- A Buyer who has not been granted credit pays 100% of the order amount in advance by bank transfer against a proforma invoice issued by the Seller. Payment methods are listed here.
- The Buyer must notify the Seller of any changes to its details and keep its sign-in details and the received license keys safe.
- The Buyer is liable for damage that may arise from passing sign-in details or license keys to third parties.
4. Rights of the Seller
- Purchased products can be activated in EU and EEA countries (Norway, Iceland and Liechtenstein), Switzerland and Monaco, unless the vendor specifies otherwise.
- All prices are in euros (EUR) and include 21% Lithuanian VAT unless otherwise stated. For VAT-registered business customers in another EU Member State, Lithuanian VAT is not charged where the applicable rules require the customer to account for VAT under the reverse charge mechanism. VAT treatment for customers outside the EU depends on the nature and place of supply. Prices for business products are provided on request.
- Changes to the products offered and their prices take effect once published on the distributor.lt website. The price of orders already paid or approved on credit is not changed.
5. Obligations of the Seller
- The Seller sells software licenses in accordance with these Terms and the conditions stated for each product.
- License keys are delivered to the email address provided by the Buyer and to the partner account. Electronic delivery is free of charge.
6. Ordering, payment and delivery
- The order is placed electronically and is valid without a signature. The Seller confirms the order by email; if no confirmation is received, the order is not considered accepted.
- The contract is deemed concluded when the money reaches the Seller’s account or, for a Partner with credit, when the Seller approves the order on credit.
- The license key is usually delivered within a few minutes after payment or approval of an order on credit, and no later than 1 business day.
- If the product cannot be supplied on time due to a price change or lack of stock, the Seller notifies the Buyer without delay. If the new terms are not acceptable to the Buyer, the Buyer may cancel the order and the amount paid is refunded within 14 calendar days.
7. Customer service and technical support
- Customer and partner support is provided by email at info@distributor.lt on business days from 9:00 to 17:00 (Lithuanian time), in Lithuanian, English and Russian.
- While using the product, the Buyer is entitled to free assistance with installing it and activating the license.
8. Copyright
- It is prohibited to copy, edit, plagiarize, rent, sell or otherwise appropriate the content of the distributor.lt website (texts, images, design and program code). Vendors’ trademarks belong to their respective owners.
9. Withdrawal from the contract, claims and refunds
- Digital content is sold – software license keys delivered by email and not supplied on a tangible medium.
- A consumer has no right to withdraw from a distance contract for digital content if its supply has begun with the consumer’s prior express consent and acknowledgement that they thereby lose the right of withdrawal (Civil Code of the Republic of Lithuania, Art. 6.228-10(2)(13)). By placing an order, the Buyer agrees to this.
- If the license key has not yet been sent, the Buyer may cancel the order by notifying us at info@distributor.lt. The amount paid is refunded within 14 calendar days.
- If the key supplied does not work, has already been used or is not the product the Buyer ordered, the Seller provides a working key free of charge or refunds the money paid within 14 calendar days of the claim being confirmed.
- Claims are submitted by email to info@distributor.lt +370 676 10000. We reply within 14 calendar days.
- If the consumer disagrees with the Seller’s reply, they have the right to apply to the State Consumer Rights Protection Authority (www.vvtat.lt). These Terms do not limit consumer rights granted by mandatory legal provisions.
10. Final provisions
- These Terms and the relations arising from them are governed by the law of the Republic of Lithuania. Disputes are settled by negotiation and, failing agreement, in accordance with the procedure established by the laws of the Republic of Lithuania.
- The parties are released from their obligations if performance is impossible due to force majeure.
- The Seller may amend the Terms; amendments apply from their publication on the website.
Version date of the Terms: 8 October 2026.